Artificial Intelligence-Based Chatbots in Genetic Counseling Practice: Current Uptake, Utilization, and Perspectives

Abstract

AI-driven chatbots have been utilized in healthcare to automate administrative tasks, improve patient education, and expand access to medical information; however, their role in genetic counseling remains underexplored. To investigate the adoption, perceptions, and potential utility of AI-based chatbots in genetic counseling practice, 217 genetic counselors and genetic counseling students from across North America were surveyed regarding chatbot usage, confidence in their application, and perceived benefits and limitations. While most participants (166/217; 76.5%) reported using general AI chatbots outside of clinical settings, far fewer (18/204; 8.8%) reported using or recommending clinical genetics chatbots in clinical practice. For those that used clinical genetics chatbots, the primary purpose was for communication with at-risk family members (11/18; 61.1%) and patient education (10/18; 55.6%). Confidence in chatbot technology varied, with highest confidence in gathering family history information (81/199; 40.7%) and lowest confidence in their ability to disclose variants of uncertain significance or positive genetic testing results (5/199; 2.5%). The greatest perceived benefits included reducing repetitive tasks (165/195, 84.6%) and allowing for time for other tasks (141/195; 72.3%), while major concerns revolved around patient comprehension (167/195; 85.6%) and having accurate, up-to-date information (145/195; 74.4%). Despite some concern about AI replacing human counselors, most participants reported they felt there was potential for chatbots to enhance workflow efficiency (128/195; 65.6%) if properly integrated and regulated. Limited AI training was identified as a barrier to adoption (16/195; 8.2% received training), highlighting a need for structured education on AI applications in genetic counseling. These findings suggest that AI chatbots hold promise as supplementary tools, but significant challenges must be addressed before widespread implementation in genetic counseling practice.